Privacy policy

Last updated: 26 September 2026

This policy explains what personal information Servia Pakistan (servia.pk) collects, why, and the choices you have. Servia Pakistan is operated by the Servia group (servia.ae, Dubai DET trade licence 1623702). Contact: support@servia.ae or WhatsApp +92 339 9737842.

Information you give us

Bookings and enquiries (WhatsApp, phone, email): your name, phone number, address or area, the service, date and time, tasks and preferences such as helper gender, and any notes you share.
Online payments: when you pay an advance on servia.pk, the order (services, amounts and your selected area) is sent to Servia's payment service. Depending on the method you choose, you also enter your JazzCash mobile number and the last 6 digits of your CNIC, your easypaisa mobile number, or a Raast or bank transaction ID. These details are used to process and confirm the payment with the payment provider. servia.pk does not ask for card numbers; card payments, where offered, are completed with the payment provider.
Live chat: messages you send, the page you are on, your browser's user-agent string and a random visitor ID are sent to Servia's chat service so our team can reply.

Information stored in your browser

The site uses your browser's local storage (not advertising cookies) for your language, selected area, service cart, last order reference, live-chat visitor ID, chat history and chat assistant name. You can clear this at any time in your browser settings.

Analytics

If Google Analytics 4 is enabled on this site, it measures page views and clicks on WhatsApp and phone links. Advertising storage and ad personalisation stay off, and it does not load at all when your browser sends a Global Privacy Control or Do Not Track signal. You can also turn analytics off for this browser.

How we use information

To arrange, confirm, deliver and follow up on your booking.
To take and confirm payments and issue receipts.
To answer questions and handle complaints.
To keep records needed for accounting and legal obligations.

Who we share it with

The staff member assigned to your booking: only what they need, such as your name, area or address, time and tasks.
Payment providers (JazzCash, easypaisa and banks) to process payments.
Servia UAE, for Dubai surprise bookings delivered in the UAE.
Service providers that host this website, the chat and payment services.
A lawful authority, only on a verified lawful request and only the information that request requires.

We do not sell personal information.

Staff information

Staff verification records (such as CNIC copies and guarantor details) are kept private. They are not a public directory and are not given to customers.

How long we keep it

We keep booking and payment records for as long as needed to provide the service and meet accounting and legal requirements, and then delete or anonymise them.

Your choices

You can ask to see, correct or delete your information by emailing support@servia.ae or messaging us on WhatsApp. Some records may need to be kept where the law requires it.

Changes

We will update this page if our practices change and show the date of the latest version at the top.