Terms of service
Last updated: 26 September 2026
These terms apply when you book a service through servia.pk, WhatsApp or phone. Servia Pakistan is operated by the Servia group (servia.ae), Dubai DET trade licence 1623702. Contact: WhatsApp +92 339 9737842, support@servia.ae.
1. Services and areas
We arrange home and family services in Lahore in DHA Phases 3, 4, 5 and 6; Askari 10 and 11; Gulberg II and III. The Dubai surprise service is provided in the UAE by Servia UAE and coordinated from Pakistan. Descriptions on service pages explain what each service includes and what is quoted separately.
2. Prices and quotes
Prices on the site are starting prices. Before a booking is confirmed we agree the scope, availability, arrival time and final quote with you on WhatsApp. Pay only after you have accepted the quote. Extras such as cleaning kits, materials, purchases made for you, or travel outside the covered areas are charged only with your approval. Within a covered service and area there is no extra transport charge.
3. Payment
For first visits, a 50% advance is paid online (JazzCash, easypaisa, Raast or bank transfer) and the balance is paid on arrival, in cash or online, unless your confirmed quote says otherwise. Receipts are provided for online payments.
4. Changes, cancellations and refunds
To change or cancel, contact the team before the staff member arrives. Cancellation, rescheduling and refund terms are agreed in writing with your quote before you pay. Any new work or new price needs your approval first.
5. Your responsibilities
- Give accurate details about the address, tasks and the people involved.
- Provide a safe place to work and any supplies agreed in the quote.
- For care, tutoring and similar services, make sure the person receiving the service agrees to it.
- Prescription medicines are delivered only against a valid prescription.
6. Staff and limits
Staff go through our verification and training process before their first booking. These checks support accountability but cannot remove every risk. Patient and elder care is non-clinical unless a qualified nurse is specifically assessed and agreed. Servia support is not an emergency-response service.
7. Booking through Servia
Where signed mutual terms apply, arranging work directly with staff to bypass Servia breaches those terms. Private arrangements made outside an authorised Servia booking are not Servia bookings and are not covered by Servia booking support.
8. Liability
Nothing in these terms removes rights you have under applicable law, or limits our responsibility for our own negligence.
9. Complaints
Contact us on WhatsApp or by email with your booking reference and any relevant messages or receipts. See also our privacy policy.